Use our experience for your success!

Customers, whether ours or yours, value the knowledge and skills we have and our abilities to effectively pass this on. 

 

If you invest your time with Intracon for your training needs, we can assure you of our commitment to deliver the quality without compromise to grow your knowledge and skills.   

Please take a little time to look through the available Intracon trainings across Sales, Personal Development, Technical and Service.

All our training's are supported with our easy to use booking portal, giving availability, costs and a quick registration process.  

Sales Training

 

Selling HP Printing Hardware

Training has been adapted for `face to face` and to  

encourage critical discussion, agreement and practice on positioning of the HP Printing hardware portfolio. With access and hands on to the exciting HP technologies we take the exciting HP journey, applying Industry key IT trends. Students then learn how to position the HP office Printing Portfolio and wrap HP services and sustainability into the conversation.   

In addition, the final training module will be to practice by pulling the messages together and create compelling value propositions for our customers. 

Course Objective:
  • Learn and practice how to grow with HP, identify customer needs and understand the changing IT landscape 

  • Be able to describe key value drivers in HP printing and how they can help you stand out from the competition 

  • General awareness / knowledge of the HP printing portfolio and how to position in a solution-selling context 

  • Know where to find the HP tools and resources to support your sales engagement 

 

Target audience:

HP Partner sales, inside or field

 

Duration

1 day (9am to 5pm)

Includes the following HP certifications

HP Certified – Printing Hardware Exam: HP2-H89

Selling HP Print Security

An intense two-day course designed to follow through the engagement process of a meaningful customer  
conversation around security resulting in mutual benefit. The day is focused around customer conversations for, discovering the customers’ needs and delivering insight and challenge to the conversation. Learn to seek and  

discover dissatisfactions as expressed by the customer and how to map this to business needs. Selling to stakeholders and positioning the cost of risk both  
rationally and emotionally. 

The training covers the content required to enable HP exam participation. structured on how to have the conversations that lead to HP security solutions. Training is structured using mainly sales methodology of  Insite & Challenger based selling. 

Course Objective:
  • Learn how to sell the HP security solutions  

  • Understand the security conversation to the customer and how to deliver it effectively 

  • To understand common goals of Stakeholders and how to position both individually and collectively 

  • To gain confidence in having security conversations at all levels within your customers 

 

Target audience:

HP Partner sales

 

Duration

2 days (9am to 5pm)

Includes the following HP certifications
  • Endpoint Security HP2-H60 

  • Selling HP Security Manager HP2-H79 

  • Selling HP Secure Print and Insights HP2 H83 

  • Selling HP Access Control HP2-H77

Selling Managed Print Services 

Start by discussing the Customer trends that are driving growth in Managed Print Services (MPS) and how this is changing the conversation with the customer.  
Review the HP Managed Specialist Program and how to navigate and select the right offers for the customer and yourselves. Understanding your stakeholder’s dissatisfactions and mapping this to their business needs and leading the customer conversation to the value of your MPS proposition. 

Understand the Select and Premier Specialist program, reviewing each programs portfolio including A3 MFPs and A4 laser print solutions. Leveraging the HP strategy for solutions and linking to actual deliverables. 

Course Objective:
  • Learn about the HP MPS program and how to use it for a successful customer engagement 

  • To be able to practice discuss the HP MPS value proposition and how it applies to your customers  

  • Debate MPS in a constructive environment and practice with your peers effective positioning of the HP MPS proposition     

 

Target audience:

HP Partner sales

 

Duration

1 day (9am to 5pm)

Includes the following HP certifications

Managed Print Specialist Premier Exam: HP2-H87  

Personal Development Training

 

Selling by phone and teleconference 

The first contact with a customer is usually by telephone or conference call, the latter being increasingly used at the beginning of the customers buying cycle.  

 

This trend of increased pressure on a customer time and the awareness of environmental impact of travel continues to increase the demand of telephone and conference-based selling. 

 

This workshop-based training will focus on personal awareness of our own styles and how to be more effective selling on the phone or by conference call. 

Course Objective:
  • To become aware of your telephone manner and be able identify areas of improvement.  

  • Gain the knowledge of best practice but tailor to suit your own unique style 

  • Practice through workshops and constructive feedback to improve your own effectiveness and impact on the telephone   

 

Target audience:

People within a sales role, either internal or field 

 

Duration

1 day (9am to 5pm)

Includes the following HP certifications

Intracon certificate of completion 

Effective Presentation

Delivering a training, presentation or speaking on a phone during a webinar, all these activities put you on public display.  

Your audience not only listens to your ideas, it also  

responds to your body language and the way you use your voice.  

Learn how to produce professionally designed presentations and how to make them impactful and personable to your audience.  Practice enhancing  your own unique style  with additional techniques and interesting tips and tricks to entertain your customers.   

This training is made up of 70% workshops, allowing great opportunity to practice and improve your skills. 

Course Objective:

To gain confidence, knowledge and skills on how to present more effectively, within your own style and in an engaging way. 

 

Target audience:

Anybody that needs to present 

 

Duration

2 days (9am to 5pm)

Includes the following HP certifications

Intracon certificate of completion 

Technical Training

 

Installing and Managing HP Printer Hardware 

This training will introduce students how to install, configure and manage networked HP Printing Devices. Installation and usage of the HP Universal Print Driver (HP UPD), how to configure a HP printing device through its embedded web server (EWS), and how to install, configure and use HP Web Jetadmin for a fleetwide management. After a theoretical introduction into the topics, students will learn by practical hands-on exercises how to prepare, install and configure an HP networked printer in a customer simulated environment. 

Course Objective:

Students will gain knowledge, understanding and practical skills around Network Printing, Windows Printing System, HP UPD and HP Network Printer Management solution of HP WJA, learning how to install and configure, as well as how to apply and explain it in customer facing situations. 

Target audience:
  • Technical pre-sales consultants 

  • Technical support engineers 

  • Software and Solutions specialists 

 

Duration

2 days (9am to 5pm)

Includes the following HP certifications

N/A  

Implementing Device Security 

This course will introduce students to the HP OnDemand solution of HP Secure Print & In-sights and to Printing Security and its management through HP Security Manager. After a short theoretical introduction into Printing Security and Security Manager, students will learn by  practical hands-on exercises,  how to prepare, install and configure HP Security Manager and Secure Print & Insights in a customer simulated environment and achieve a working Pull Printing solution with device usage monitoring via the HP OnDemand cloud. In addition, the training explains the major functions and categories of HP Security Manger, and how to configure and use them. 

Course Objective:

To gain knowledge, understanding and practical skills around HPs Secure & Insights cloud solutions and HPs Security Manager solution, its installation and configuration, and how to apply and explain it in customer facing situations. 

Target audience:
  • Technical pre-sales consultants 

  • Technical support engineers 

  • Software and Solutions specialists 

 

Duration

2 days (9am to 5pm)

Includes the following HP certifications

HP2-H84 Implementing HP Secure Print and Insights 

HP2-H80 Implementing HP Security Manager

 

Implementing Print Data Security

This (HPAC) course will introduce students to the HP Access Control Secure Pull Printing solution. After a short theoretical introduction to HPAC, students will use practical hands-on exercises how to prepare, install and configure HPAC in a customer simulated environment. Students will work to achieve a working Pull Printing solution with print usage tracking, rule-based printing and MFP usage rights. Furthermore, the training will highlight and explain the special 
considerations when using the HP UPD in a Pull Print  
environment. 

Course Objective:

Gain knowledge, understanding and practical skills around HPs Secure Pull Printing solution HPAC, learning to install, configure and apply and explain it in customer facing situations. 

Target audience:
  • Technical pre-sales consultants 

  • Technical support engineers 

  • Software and Solutions specialists 

 

Duration

2 days (9am to 5pm)

Includes the following HP certifications

Implementing HP Access Control Exam: HP2-H78

Advanced tailor-made Trainings 

 

Working with our senior consultants to develop a  
tailored training specifically for your needs. Only our most senior consultants are certified to deliver Intracon tailor-made’ and have a minimum of ten years real world experience with customer projects. 
 

A depth of experience gained across many vertical  
industries and countries allowing the sharing of  

experiences and tips and tricks in the classroom. 

Please contact our team who are ready to work with you to create your own tailor-made training.

 

Below you will find recent examples of tailor-made trainings:

HP Web Jetadmin 'Advanced' training

Description

HP Web Jetadmin (HP WJA) 'Advanced' training course will deliver an in depth view into HP WJA and how to release the solutions full potential.

After an introduction into SQL, students will install HP WJA with its database on an external SQL server.

Conduct HP WJA upgrade and migration scenarios will be discussed and explained.

In addition students will learn with practical hands-on exercises how to configure and automate a device configuration using extended usage of WJA XTP tickets.

Agenda:

  • Introduction into SQL and its usage with HP Web Jetadmin

  • Using an external SQL server with HP WJA

  • Update / Migrate a HP Web Jetadmin installation

  • HP Device configuration in detail and its automation

  • XTP Ticket usage in detail

Duration

1 day

HP Access Control 'Advanced' training

Description

HP Access Control 'Advanced' training course will deliver an in depth view into HPAC Enterprise and how to use the solutions full potential.

 

After an introduction into SQL, students will install HPAC with its database on an external SQL server.

HPAC upgrade and migrate scenarios will be discussed and explained.

 

In addition students will learn by using practical hands-on exercises on how to install, setup and configure HPAC within a Multi-Server, Fail Over Cluster and NLB environment.

Agenda:

  • Introduction into SQL and its usage with HPAC

  • Using an external SQL server with HPAC

  • Update / Migrate a HPAC installation

  • HPAC Enterprise multi server setup

  • HPAC Fail Over Cluster setup

  • HPAC NLB setup

Duration

2 days

HP Security Manager 'Advanced 1' training

Description

This HP Security Manager 'Advanced 1' training course will deliver an in depth view into HP Security Manager and how to utilize the solutions full potential.

 

After an introduction into SQL, students will install HP Security Manager with its database on an external SQL server. HP Security Manager upgrade and migrate scenarios will be discussed, explained and applied.

 

In addition the Security Policy and its settings will be discussed and explained in detail.

Agenda:

  • Introduction into SQL and its usage with HP Security Manager

  • Using an external SQL server with HP Security Manager

  • Update / Migrate a HP Security Manager installation

  • HP Security Manager Security Policy in Detail

Duration

1 day

HP Security Manager 'Advanced 2' training

Description

This HP Security Manager 'Advanced 2' training course will deliver an in depth view into the purpose, function and application of device certificates, the underlying Public Key Infrastructure, and the practical usage of HP Security Manager to request and issue certificates.

 

In addition, students will gain a practical insight into 802.1x Network Access Control, how to apply it to printing devices and what topics need to be considered for an 802.1x implementation.

Agenda:

  • Introduction into Data Encryption methods

  • Introduction into PKI (Public Key Infrastructure) and Certificates

  • Using HP Security Manager to request and issue device certificates

  • Device and Infrastructure configuration for 802.1x Network Access Control

Duration

1 day

 

Service Training

HP A3 Color PageWide Service Qualification 

This HP Service qualification course focuses on the latest PageWide Enterprise Series products, the course enables service technicians to diagnose product hardware and software issues and select the correct parts required for repair of the product in a timely fashion. 

 

This course is 70% hands on practical exercises and 30%  

theory of operation with instructor lead tips and tricks for efficient and productive repair. 

Course Objective:
  • How to use the resources available 

  • Review the printer models. 

  • Comparison to HP LaserJet Printers  

  • Printing system overview 

  • Remove and replace components 

  • Cleaning and adjustments of printers 

  • Understand LPDC (Late Point Differentiation Configuration) 

  • Determine the finishing option 

  • Review the printer models covered in this course and identify differences between models 

Target audience:
  • HP Partner service technicians 

 

Duration

2 days (9am to 5pm) 

Includes the following HP certifications

A3 Color PageWide Service Qualification 

HP A3 Mono and Color LaserJet Service Qualification 

This HP Service qualification course focuses on the latest E7 and E8 Series LaserJet products, the course enables service technicians to diagnose product hardware and software issues and select the correct parts required for repair of the product in a timely fashion. 

 

This course is 70% hands on practical exercises and 30%  

theory of operation with instructor lead tips and tricks for efficient and productive repair. 

Course Objective:
  • How to use the resources available 

  • Review the printer models. 

  • Comparison to HP LaserJet Printers  

  • Printing system overview 

  • Remove and replace components 

  • Cleaning and adjustments of printers 

  • Understand LPDC (Late Point Differentiation Configuration) 

  • Determine the finishing option 

  • Review the printer models covered in this course and identify differences between models 

Target audience:
  • HP Partner service technicians 

 

Duration

2 days (9am to 5pm) 

Includes the following HP certifications

A3 Mono and Color LaserJet Service Qualification 

 

HP A4 PageWide and LaserJet Service Qualification Training 

This Service course enables service technicians to diagnose product hardware and software issues and select the correct parts required for repair of the product in a timely fashion.  

 

This course is 80% hands on practical exercises and 20%  

theory of operation with instructor lead tips and tricks for efficient and productive repair. 

Course Objective:
  • Learn how to effectively utilize the resources available 

  • Review the printer models    

  • Successfully complete, remove and replace components exercise 

  • Describe importance and ability to demonstrate cleanliness and maintain adjustments of printers

Target audience:
  • HP Partner service technicians 

 

Duration

3 days (9am to 5pm) 

Includes the following HP certifications
  • SPWPRO  

  • SOX5EMFP   

  • SVEPLEM5X  

  • STVLEMLP5  

  • SLJM6XX   

  • SVEPCPM 

HP Networking and EWS Fundamentals Service Qualification 

Focused on network basics in the printing environment, print driver configuration and use of the powerful  
HP Embedded Web Server (HP EWS) functionality built into HP printers out of the box. 

Course Objective:
  • Describe networking basics and how HP devices communicate on the network 

  • Print driver configuration on both server and client environments and  
    basic sharing techniques 

  • Review the tabs in the HP Embedded Web Server (EWS) for an overview of possibilities 

  • Configure options on the Scan/digital send tab including destinations such as folder, email, and USB 

  • Connect the address book lookup to LDAP 

  • Customize the front panel  

  • Review and enable security features 

Target audience:
  • HP Partner service technicians 

 

Duration

1 day (9am to 5pm) 

 

CONTACT US

Jon Whitehead
Training Manager EMEA
Intracon GmbH